Verbal Communication in the Workplace

Master the art of clear, confident, and effective workplace communication

35 minutes

18 test questions

Printable certificate

Course overview

This eLearning course is designed to enhance your ability to communicate effectively and confidently in a professional setting. The course covers the fundamentals of verbal communication, including overcoming barriers, mastering active listening, and improving speech clarity. You will also learn the importance of non-verbal cues, cultural sensitivity, and techniques for resolving conflicts.

Ideal for professionals at all levels, this course provides practical skills to improve your interactions, foster collaboration, and build stronger workplace relationships.

This course can be accessed as part of any paid-for subscription

Screenshots from Presentation Skills course

Learning outcomes

Understand the fundamentals of verbal communication

Overcome barriers to effective communication

Explain the importance of active listening

Identify techniques to improve speech clarity

Understand non-verbal cues

Demonstrate cultural sensitivity in communication

Resolve workplace conflict

About this course

Our Verbal Communication in the Workplace eLearning course is tailored for professionals at all levels who seek to improve their communication skills and foster a more collaborative work environment. Whether you're a manager, team leader, or individual contributor, this course will equip you with the techniques needed to communicate effectively, handle conflicts, and build stronger relationships with your colleagues. Perfect for anyone looking to enhance their professional interactions, this course will help you convey your ideas clearly and confidently.

Course highlights

Fundamentals of Verbal Communication: Understand the basics of effective communication and its importance in the workplace.

Overcoming Communication Barriers: Learn strategies to identify and overcome common barriers to effective communication.

Active Listening Techniques: Master the skills of active listening to ensure understanding and engagement.

Improving Speech Clarity: Discover techniques to articulate your thoughts clearly and effectively.

Non-Verbal Communication: Gain insights into how body language, facial expressions, and other non-verbal cues impact your message.

Cultural Sensitivity: Learn to navigate and respect cultural differences in communication styles.

Conflict Resolution: Develop skills to manage and resolve workplace conflicts through effective verbal communication.

Practical Applications: Apply learned techniques in real-world scenarios to enhance your communication proficiency.

Why choose this course?

The course offers a comprehensive and practical approach to mastering the art of verbal communication in the workplace. It offers engaging, voice-over driven, animated content, interactive test questions to check your understanding and a printable certificate. Enhance your interactions, build stronger relationships, and advance your career with confidence.

Course structure

Introduction

Course objectives

The definition and importance of verbal communication

Verbal vs. non-verbal communication

Effective communication

Elements of effective verbal communication

Barriers to effective communication

Types of conversation

Techniques for active listening

Common listening pitfalls

Techniques to improve speech clarity

Importance of pace and tone

Appropriate language and terminology

Matching body language with verbal messages

Open vs. closed questions

Encouraging dialogue and feedback

Constructive criticism and positive reinforcement

Navigating diversity and resolving conflicts

Understanding cultural differences

Adapting communication style

Resolving workplace conflict – Part 1

Resolving workplace conflict – Part 2

Test and Summary

Test your understanding

Course summary

Course feedback